Privacy Policy
Effective date: September 5, 2026
Vibe Works Studio LLC ("Vibe Works Studio," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, share, and protect information when you visit our website, submit a proposal request, or use our client dashboard (collectively, the "Services").
1. Information we collect
Information you give us
- Proposal requests: name, email, phone number, business name and description, project details, style and color preferences, budget range, timeline, and any files you upload (briefs, logos, inspiration images).
- Client accounts: name, username, email address, phone number, and a password (stored in encrypted/hashed form — we never store your password as plain text).
- Project communication: messages, files, and images you send through the client dashboard's chat feature.
- Payment confirmations: when you agree to a final price and complete payment, we record the amount, the date and time you agreed, your name and email at that time, and your IP address and browser information, for our accounting and tax records.
Information collected automatically
- IP address, general location (city/country), browser type, device type, pages visited, and time spent on pages — collected for basic site analytics and security purposes.
- Standard web server logs.
2. How we use information
- To respond to proposal requests and prepare quotes.
- To create and manage your client account and project.
- To communicate with you about your project, invoices, and payments.
- To process payments for completed work.
- To maintain accounting and tax records as required by law.
- To monitor and improve the security and performance of our Services.
- To comply with legal obligations.
4. Payment information
All card payments are processed by Stripe, Inc. We do not collect or store your full card number, expiration date, or security code on our servers — that information is entered directly into Stripe's secure payment page. Stripe's use of your information is governed by Stripe's Privacy Policy.
6. Data retention
We retain proposal request information for as long as reasonably necessary to respond to your inquiry, and account and project information for as long as your account is active, plus a reasonable period afterward for our records. Payment and invoice records are retained as required for tax and accounting purposes, generally at least seven years.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including password hashing and encrypted connections (HTTPS). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your rights and choices
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to our legal obligation to retain certain records (such as paid invoices) for accounting and tax purposes.
To make a request, email jeremy@vibeworksstudio.com. We will respond within a reasonable time.
9. Children's privacy
Our Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. California privacy rights
Depending on your state of residence, you may have additional rights under state privacy laws, including the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination for exercising these rights. We do not sell personal information and do not use it for cross-context behavioral advertising. To exercise these rights, contact us using the information below.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the most recent revision. Continued use of our Services after a change means you accept the updated policy.